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Helix Core Diagnostics

Signed in as:

filler@godaddy.com

  • Home
  • Services We Offer
  • How It Works
  • Pricing
  • For Legal & Agencies
  • About
  • FAQ
  • Contact

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Refund & Cancellation Policy

 

Appointment Cancellations


  • Appointments canceled 24 hours or more before the scheduled time may be eligible for rescheduling.
     
  • Same-day cancellations or no-shows may forfeit fees.
     

Refunds

  • DNA testing services are generally non-refundable once sample collection has occurred or kits have been shipped.
     
  • Refund eligibility depends on the stage of service completion.
     

Exceptional Circumstances

Refunds or credits may be issued at our discretion in cases of:

  • Duplicate payments
     
  • Service inability due to administrative error
     

All refund requests must be submitted in writing.


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